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Refunds and returns policy

Thank you for your interest in our products and services.

By law, businesses are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

  •  has a problem that would have stopped someone frombuying the item if they had known about it
  •  is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

This is outlined by the ACCC, at http://www.accc.gov.au/content/item.phtml?itemId=993047&nodeId=67ded642c0195bba1728f69851fa8c03&fn=Refunds%20and%20returns%20poster%20A4%20printable%20only.pdf

With thanks,

Pickled Tink!

 

 


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